This Privacy Policy explains how BikeCraft collects, uses, discloses, and retains personal data when you use our website or engage us for bicycle servicing and repairs.
We process personal data to respond to enquiries, manage bookings, receive and assess bicycles for service, prepare inspection summaries and quotes, carry out repairs and adjustments, confirm approvals for additional work, complete quality checks, provide collection summaries, process payments, maintain records, send operational notices, and improve the website and workshop process.
We may share personal data with trusted service providers that support website hosting, communications, booking handling, payment processing, record keeping, or other operational services. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of BikeCraft, our customers, or others.
We may collect contact details, service enquiry information, bicycle intake details, inspection notes, quote approvals, repair records, collection summaries, payment-related information, and website usage data. Where relevant, we also process information needed to manage bookings, service reminders, and follow-up communications.
We receive personal data from service enquiries, booking requests, drop-ins, intake discussions, inspection and repair work, payment handling, and communications by phone, email, or contact form. We may also generate records from workshop operations, such as inspection summaries, approval notes, and service history.
Cookies may include strictly necessary cookies for site functions, preference cookies to remember settings, and analytics cookies to understand general website use. These cookies are used to support navigation, maintain session continuity, and improve the website experience.
You can usually block or delete cookies through your browser settings. If you do so, some website functions may not work as intended. Where a cookie preference tool is available, it should be used to manage non-essential cookies.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where we are not required to keep it. You may also object to certain processing or withdraw consent where processing is based on consent.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for enough information to confirm your identity and locate the relevant records before responding.
We retain personal data for the period needed to complete the requested service, maintain business records, handle follow-up matters, and meet legal or accounting obligations. When data is no longer required, we will delete it or de-identify it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, data handling practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated.
